If your web browser is not responding while you try to upload your documents or if you receive an error message in return, please try the following steps:
First, disable any ad blocker you may have installed during the procedure.
Second, make sure that:
- if you are using Windows, you upload your document using Google Chrome.
- if you are using Mac, you upload your documents using Mozilla Firefox
If that does not help, please contact us for further assistance.
Please also learn more about documents to be uploaded in our AML/KYC Policy.