If the amount provided for the purchase is credited to our bank account and client due diligence and identification no longer necessitates the suspension of order fulfillment, or if there was no cause for client due diligence and identification in the first place, then we will begin to process your order. First we will deduct potential fees. We will exchange the remaining amount to the Cryptoasset ordered according to the market currency exchange rate available to us during the exchange process, and then send the Cryptoasset to the address provided by you. Due to the unpredictable time period between the initiation of the wire transfer and crediting of the amount to our bank account, but also due to undeterminable and unpredictable confirmation times on the blockchain network, we can neither commit to a definable time period or deadline for the fulfillment of your order, nor can we guarantee a fixed exchange rate at the time of completion. In the event that, due to the above defined causes, order initiation to completion takes longer than the average 2-3 workdays usually experienced by us, then – in light of the high volatility of Cryptoasset exchange rates (that is the rapid fluctuation of the exchange rate in a short amount of time) – you must be prepared for the possibility that we will only be able to fulfill your order at a lower or higher exchange rate than that available to you at the time of your order initiation. However, if the difference between the price indicated at the time of order and the current exchange rate is 10% or more in case of BTC or ETH transactions, we will contact you, so you can confirm your change once more. We cannot apply this rule in case of all other altcoins as their liquidity is lower.
In case of altcoins (FRST, NOWCOIN) with a lower traffic, where there is a small offer on the stock market, either on the buy or on the sales side, we can not guarantee a quick change. In such cases, the (larger) transactions initiated by us will most likely change the price of a given instrument as the sales or purchase offer on the market might be limited.
In conclusion, we will do everything in our power to fulfill your order in the shortest amount of time possible; however, FullCoin does not guarantee any specific exchange rate, completion deadline or fulfillment periods.